Contact us

We love talking to our guests, so please don’t hesitate to contact us. We can help you choose the right room for you and offer advice on the best things to do, see, eat and drink whilst in Queenstown.

Bookings and Cancellations Policy

Aspen Lodge Backpackers requires credit card (visa or mastercard) to confirm a booking. Please call us on 0508 Aspen QT or 03 442 9671 to make a booking. No booking is confirmed without credit card details. If you are travelling with children, please contact us directly and inform us, so we can see if our family friendly rooms are available. Please do not show up without informing us as we cannot guarantee that your booking will be honoured.

No charge is made to the credit card unless you do not follow our cancellation policy and full payment is required upon arrival.

Aspen Lodge Backpackers holds a 48 hour cancellation policy. If you were to not show or cancel with in this time, you will be charged the total booking.

If you cancel before this then there is no charge.