Contact us

We love talking to our guests, so please don’t hesitate to contact us. We can help you choose the right room for you and offer advice on the best things to do, see, eat and drink whilst in Queenstown.

Bookings and Cancellations Policy

Aspen Lodge Backpackers requires credit card (visa or mastercard) to confirm a booking. Please call us on 0508 Aspen QT or 03 442 9671 to make a booking. No booking is confirmed without credit card details. If you are travelling with children, please contact us directly and inform us, so we can see if our family friendly rooms are available. Please do not show up without informing us as we cannot guarantee that your booking will be honoured.

No charge is made to the credit card unless you do not follow our cancellation policy and full payment is required upon arrival.

Aspen Lodge Backpackers holds a 48 hour cancellation policy. If you were to not show or cancel with in this time, you will be charged the total booking.

If you cancel before this then there is no charge.


From the 15th December 2021 all members of your party will be required to show their My Vaccine Pass and valid ID to reception. Unless any of the members are children under the age of 12 years and 3 months. Late arrivals will need to contact reception to verify your Vaccine Pass and ID before arrival.